RETURNS, REPLACEMENT & REFUNDS
PRODUCTS ELIGIBLE FOR RETURN:
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will only review replacement or return requests if the product is missing, damaged or has a print error. Joy In All The Things is not responsible for incorrectly provided customer information that results in lost or misdirected shipments. In case of a re-shipment, the user must cover the expenses.
In the case of damaged goods, there is no need to send the product back to us. Simply email Customer Care (email@example.com) the order number and images of the damaged goods or only the order number for lost goods and we will have replacements sent out as quickly as possible.
For a lost or damaged order Joy In All The Things will provide you with a reprint.
If there are any issues with the reprint after receiving all required information, Joy In All The Things will issue a full refund within 5 business days after Customer Care has been notified.
For lost orders over $200 with no tracking information available, refunds will not be provided. All refunds are issued on a case to case basis.
PRODUCTS NOT ELIGIBLE FOR RETURN:
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 15 days after delivery
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item is received and approved for return/replacement, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
In the event you are asked to return your product, you should mail your product to:
Joy In All The Things, LLC
PO Box 202
Thief River Falls, MN, 56701, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.